The potential of Albania as one of most preferred destinations for ICT-BPO services came into light in 2000 as a developed market and regional power in the Balkan.

Albania has transformed into a major destination for ICT-BPO services with its urban culture, availability of resources, infrastructure and attractive Investment Incentives.

Tirana is the main ICT-BPO hub of Albania, followed by Durrës, Shkodër and Vlorë. The ICT-BPO sector in Albania has seen steady growth since its inception, increasing employment and reaching industry values that exceeds $130 Million.