The potential of Albania as one of most preferred destinations for ICT-BPO services came into light in 2000 as a developed market and regional power in the Balkan. Albania has transformed into a major destination for ICT-BPO services with its urban culture, availability of resources, infrastructure and attractive Investment Incentives.

Tirana is the main ICT-BPO hub of Albania, followed by Durrës, Shkodër and Vlorë. The ICT-BPO sector in Albania has seen steady growth since its inception, with a total contribute around 2.42% of the national GDP.

During 2024, a total number of 27 000 employees were registered in this sector. Therefore, the number of the graduated students is expected to rise in the near future.